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Wade was most helpful
Wade was able to help me fast and efficiently
My travel advisor was very helpful and explained everything in Read more
Ryan was very helpful
Perry -helped me for e-ticket for american airlines. Good customer care!
Columbus has been extremely helpful throughout this process, and I sincerely appreciate his professionalism, patience, and willingness to listen and understand my concerns. Unfortunately, my experience with the representatives who assisted me before him, as well as the supervisor, was very disappointing. I felt that they were more focused on providing answers than on actually listening to what I was trying to explain. There was a lack of rapport, professionalism, and empathy throughout those interactions. I was repeatedly interrupted while I was still explaining my situation, and I received abrupt answers before I had the opportunity to finish providing all the necessary details. It felt as though conclusions were being made before my concerns were fully understood. This made the experience frustrating and left me feeling dismissed and unheard. I believe additional training in active listening, communication, empathy, and customer service would be beneficial for these representatives and the supervisor. Providing an answer should not be the only priority, understanding the customer’s situation and making them feel heard should be equally important. I understand that I am not an agent and may not be familiar with your internal processes and procedures. However, that is precisely why I am reaching out for assistance. I should be given the opportunity to explain my situation fully without being interrupted or dismissed. I am a human being, just as the representatives are, and my feelings and concerns are valid. I deserve to be treated with respect, patience, and understanding, even when there are processes or limitations that need to be explained. Columbus demonstrated that it is possible to handle the situation differently by taking the time to listen and provide meaningful assistance. I hope his approach can serve as an example for the other representatives. My feedback is not only about my own experience but also about the importance of ensuring that other customers do not have to go through the same frustration. Good customer service is not simply about giving answers, it is about listening, showing empathy, and making customers feel that their concerns genuinely matter.
My travel advisor was very helpful and explained everything in detail. I am very pleased with my itinerary. Thank you for your help.
Getting the right ticket to arrive at the right time was very important to me. And they made it simple. Gave me so many choices I loved it! The staff was amazingly quick to offer help. Especially Ryan. This guy took care of my needs like a good coni suer. I’ll definitely be using Ttravelopick from now on!
Mr Zayden helped me today with my boarding passes and checking in. He was patient and kind and extremely helpful. Definitely made my travel experience more pleasant. Thank you so much!
Trent was excellent my experience was amazing he mad me feel valued and did everything he could do to make me satisfied and I was thank you it was a pleasure
I was assisted by Ryan and he was very polite and patient with me. It was a refreshing and wonderful experience. I had rescheduled my trip and wanted my bags to be added, which Ryan handled very well