Terms & Conditions

It is recommended that you go through the terms and conditions carefully before using the website (Travelopick.com)

The price of all the products and services as displayed on the website are quoted in USD.

What's in these terms and conditions?

Our website Travelopick.com has certain rules and regulations for use in place. These terms and conditions are inclusive but not limited to the content standards that stand applicable when you upload content on our website, share links on our website or engage with our website in any other way. There are references to the website which consists of derivatives, that includes but is not limited to, applications and linked websites, whether accessed by mobiles, laptops, tablets or any other device than this.

Who are we and how can you contact us?

An online travel portal, Travelopick.com is based in USA. Our office address reads as BlueSky Tours Inc., 539 W. Commerce St #573, Dallas, TX 75208. To connect with us, you can either dial us up on our number +1-254-638-0057 or write us at [email protected].

What are the services provided by us?

Our website comes in handy when you need help in gathering information that concerns travel, to check the availability of travel oriented products and services, to ensure confirmed bookings of travel products and services, to connect and carry out transactions with third party suppliers, and to attend to customers requests and settle their queries at the earliest.

When you use our website

When you make use of our website, you extend your consent to agree to these terms and conditions and adhere to the rules and regulations that comes with it.

In case, you do not agree or identify with any of the clause of these terms and conditions, then it is advised that you must abstain from using this website.

When you agree to access our website, you ensure and warrant that you are in the capacity to enter into a legally binding contract (inclusive of the required legal age in your country) and that you will make use of our website to carry out legitimate bookings.

Flight Booking Cancelation & Refund Policy

  • The amount of airline tickets and the service fees charged for booking are non-refundable after 24 hours.
  • Any cancelation beyond 24 hours is subject to the rules of the concerned airline. However, a cancelation fee will be applicable.
  • Tickets can be cancelled within 24 hours for a fee via calling our 24/7 customer support.
  • In case of no-show, the ticket is non-refundable and the whole amount is forfeited by the airline. To avoid no-show, kindly notify us at least 4 hours prior to the flight departure.
  • Once a ticket is purchased, changes in the passenger name(s) are not allowed as per the airline policy. Any changes made to the itinerary are restricted and are subject to the rules of the concerned airline.

NOTE: Tickets of all the low-cost airlines purchased within 7 days (168 hours) to the travel date are non-refundable after the time of purchase.

Other terms of use

There are certain other terms of use which stand applicable on you when you use our website. This includes:

  • Our Privacy Policy that explains the information and all the rules and regulations concerning the use of your personal details and cookies which is employed by our website.

Changes to these terms and conditions

At regular intervals, we keep updating and making changes to these terms and conditions. Once the changes are made, they stand applicable right from the time the updated version of the terms and conditions goes live on our website. If you have registered with our website, we might inform you about the changes made to the terms and conditions by dropping an email to the email address associated with your account or simply by displaying a notification on our website. If you happen to disagree with any of the changes made to the terms and conditions, it is advisable that you immediately stop using our website. To avoid any discrepancy or misunderstanding, it is recommended that you thoroughly scan through the terms and conditions document in order to have a complete understanding of the clauses that stand applicable at the time you’re making use of the website.

Changes to the website

At regular intervals, we keep modifying and updating our website because of changes to any service we provide, or to meet our customers’ requirements or business demands. Under such circumstances, we will try our best to provide our customers with the information pertaining to the changes.

Discontinuing the website

We take no guarantee that our website or any of the content as displayed on the website shall always be available. We reserve the right to temporarily suspend, withdraw or limit the availability of parts of the website or the entire website due to reasons related to business and/or operations. Under such circumstances, we will try our best to inform the customers about the relevant reasons and information concerning suspensions and withdrawals.

All the products and services as available on our website are dependent on the availability and working of the internet and/or any other device. Considering that, you agree that if you incur any losses as a consequence of our website not being available, we cannot be held liable because such circumstances or events lies beyond our control, including but not limited to, unavailability or weak internet connectivity, system or device error, internet and computer viruses and other such similar components.

You are accountable for acquiring all the required equipment (including but not limited to, a functional device and a working internet connection) and ensuring that each and every individual who makes use of our website by using your internet connection is well versed with these terms and conditions as well as other rules and regulations that may stand applicable on him/her. That individual must also extent his/her consent to comply with the same.

Your account details

It is a customer’s responsibility to ensure that all the details related to the account and his/her personal information is accurate, authentic, latest and complete.

Situations that require you to choose, or when you are provided with a user identification code, password or any other such date or information as part of the security measure we take, you are required to treat such sensitive information as confidential. You cannot disclose this information to any third party under any circumstance. If you happen to encounter any loss as a consequence of not keeping the information confidential, we will not be held responsible for it.

At any point of time, if we happen to find out that you are not complying with any of the clause of the terms and conditions, then under such instance, we hold the authority to disable any user identification code or password, whether it was chosen by you or given by us.

At any point of time, if you suspect or know that someone other than you is aware of your specific user identification code or password, then it becomes your responsibility to immediately notify us about it by using the contact details as given above.

Use of material on our website

Please note that we are the owner licensee of all copyright, trademarks, patents, business names and domain names, designs rights, computer software rights, database rights and other types of intellectual property rights, whether registered or unregistered, on our website. We reserve all the rights to such related content.

We permit customers to print out one copy, and permit them to down part of the content from any of the page(s) as displayed on our website for their personal use. We also permit them to bring the attention of others within their organization about the content posted on our website.

We do not allow modifying the hard copies or the digital copies of any material/s, you have a print out of or as download, in any way. We do not allow customers to use any video or audio related content, illustrations, images, photographs, or any other similar type of graphics separately from the associated text.

Our status (and that of a recognized contributor/s) as the established author/s of the content as displayed on our website must always be acknowledged.

Under no circumstance shall a customer make use of any part of the content as displayed on our website for commercial use without getting a prior approval from us or our licensors to do so.

If a customer has taken a print out of, copy or download of any part of the website and if that stands in contradiction to our terms and conditions, then in that case it will be seen as a breach which will result in the customer losing the right to use our website. In such a case, customers are required to return or destroy any copies of the materials they possess.

Combo Fares

  • Is a combination of two or more one-way tickets
  • Each ticket is subject to the terms and conditions as determined by the respective airline
  • Changes or cancelation made to one flight ticket does not affect the status of another ticket
  • Changes made to any ticket incurs a separate charge

Upgrade benefit includes

  • Carry-on bag
  • Seat selection
  • General boarding

The itinerary is a combination of two or more one-way tickets, wherein each ticket is subject to the terms and conditions as determined by the respective airline. In order to make changes to the itinerary, each ticket needs to be changed separately, at a change fee applicable to each ticket.

Any changes or cancelation made to the itinerary is the sole responsibility of the customer 

Third party links on our website

Our website contains links to other websites and resources that are provided by third party. Please take note that such links are there to provide information to customers. The presence of these third park links does not at any time mean that we approve of those linked websites or the information you may source from them.

We are under no control over the content as displayed on those websites or resources and therefore, we take no responsibility for the same.

User-generated content

Our website contains and displays information and materials that are shared and uploaded by other users of the website. Such information includes content shared on bulletin boards, discussion forums and feedback systems. Information/material of such nature are not verified or approved by us. The views that may be expressed on our website by other users does not represent our views or values in any way. Hence, we cannot be held responsible for any loss or damage as a result of the interaction initiated by a user in contradiction to the content standards mentioned later in the document.

If you need to voice out any grievances you may have regarding the information and materials as shared and uploaded by other users, you can get in touch with us by using the contact details stated above.

Loss or damage suffered by you

Use of our website will be at your own risk entirely. Part of the information displayed on our website has been given by third party suppliers and/or users of our website as reviews of our services. Our best efforts are extended towards providing accurate and complete information. However, as per the relevant law, we will not be held liable for any loss or damage incurred by you as a result of incomplete or inaccurate information displayed on the website. Different limitations and exclusions may be applicable to any liability arising as a result of making reservations for any travel product or service through our website. We do not provide any warranties, conditions or representations with respect to any information that is displayed on our website and any such warranties, conditions or representations will be excluded to the extent that such exclusions are prohibited by law. Our website is to be used only for private purposes. Hereby, you agree that you will not be using our website for any commercial use and also declare that we will not be held liable to you in case of loss, business interruption, loss of business or loss of business opportunity. As permitted by law, the total liability incurred by us under or in relation with the stated terms and conditions will in all circumstances be limited to one thousand Hong Kong Dollars.

Loss or damage suffered by us

You will be held accountable in instances where we may suffer any loss as an effect of you using our website which is not in accordance with the stated terms and conditions.

Use of your personal information

We will be using your personal information only in cases as mentioned in our privacy policy that can be visited using the link mentioned.

Prohibited Uses

You can use our website only for lawful purposes. Our website may not be used:

To cause a breach of any applicable local, national or international law.

In unlawful or fraudulent ways or having unlawful or fraudulent use or effect.

To send any unsolicited or unauthorized advertising or promotional matter any other form of spam.

To cause harm or an attempt to harm minors.

To deliberately send, receive, use, re-use, upload or download any content which is non compliant with the standards mentioned.

To deliberately send, upload or transmit any date that may contain trojan horses, spyware, viruses, worms, time bombs, keystroke loggers, adware or any harmful program or computer code developed to negatively affect the functioning of any computer software or hardware.

You also agree:

To not duplicate, copy, reproduce or re-sell any section of our website breaching the stated terms and conditions.

Not to use without authority, interrupt, damage or disrupt:

Any section of our website

Any software in use in the provision of the website

Any network or equipment used for storing our website

Any software, equipment, or network owned or used by any of our third party vendors or advertisers.

To not interrupt or attempt to interrupt with the normal functioning of our website including activities or transactions carried out through this website.

To not take any action that may result in large data loading on the network of our website.

Content Standards

The content standards will apply to all materials contributed by a user on our website. They need to be abided by entirely and will be applicable to each and every section of a contribution as well as to the contribution as a whole.

A Contribution must:

Be related to your own travel experience including airlines, hotels, restaurants, local transportation, location or any other specific travel experience.

Be factual and accurate.

Be genuine while expressing opinions.

Be compliant with the law applicable in the country of origin(from where it is posted).

A Contribution must not:

Defame any person

Promote activities that are illegal

Cause contempt of court

Encourage violence

Support sexually explicit material.

Be obscene, inflammatory, causing hate or offence.

Encourage any discrimination against any race, religion, age, sex, disability, nationality or sexual orientation.

Cause any infringement of copyright, right to database, or trademark or any other sort of intellectual property right of any individual.

Be deceiving to any person.

Cause breach of any legal duty owed to a third party like contractual duty or a duty of confidence.

Cause breach to any minor protection laws that may be applicable.

Threaten, abuse, invade or cause annoyance, inconvenience or anxiety to other persons.

Be of a nature that may upset, embarrass, annoy, harass or alarm any other individual.

Impersonate any individual or misrepresent identity or association with any individual in any way possible.

In any way give the impression that the content posted by you is owned or originated by us, if that is not the case.

Support, promote or provoke any party to commit or be part of any criminal or unlawful act like (only as example) infringing copyright or misusing computers.

Include any sentence in which you know or have enough reasons to believe that members of the public for whom the statement is issued or published, will comprehend it as a direct or indirect support to the preparation or provocation of acts of terrorism.

Include any advertising or promotion of products or services or web links to other web pages.

Put the national security in danger or leak any stat secrets.

Also note that we have no obligation to publish your contributions. We hold the right and discretion to decide which contributions may or may not be posted on our website.

Material/content uploaded by you to our website

In case of any content uploaded or posted by you on our website, you are granting us a non exclusive, worldwide, perpetual, royalty free, transferable license to use, distribute, reproduce or prepare derivative works of and show any such content in relation with the products and services offered by the website and across different platforms including the use of such content to promote the website and/or its services. You are also granting us the permission to take legal action in case of any infringement of your or our rights with respect to the content.

If you, at any point in time, feel that any content on our website is in breach of your intellectual property rights, you may contact us using the contact details stated above.

Protection from computer viruses

We do not offer any guarantee that our website is secure or free from bugs, viruses or any other malware.

You will be responsible for configuring your computer programs and browsers to use our website in a way that you will be protected from any undesirable practice. You are expected to use your own software for protection from virus.

You may not misuse the website by deliberately introducing trojans, worms, logic bombs or any such matter that is malicious in nature and/or harmful for the technology. You may not try to gain access to our website or the server on which our website is stored or any server or database connected to our website, in an unauthorized manner. You cannot attack our website with a denial of service attack or a distributed denial of service attack.

Linking to our website

You have permission to link to our homepage only if it is done in a fair and legal way and does not harm our reputation or take advantage of it in any way.

You cannot establish a link in a way that may suggest any type of affiliation, advertising or approval on our part, when it does not exist.

You cannot establish any link to our website through any webpage that is not owned by you.

Our website should not be framed on any other website, nor can you link it to any part of our website other than our homepage.

We have the right to withdraw permission to link without providing any notice beforehand.

Currency Conversion

The currency rate followed on our website are based on various sources and must be considered as a guideline alone. The provider of the account you pay with may use a different currency rate and it is your responsibility to confirm the same.

Breach of these terms and conditions

In the event of failing to abide by the terms and conditions stated, we may take any or all of the following actions:

Withdraw your right to use our website immediately, permanently or temporarily.

Remove any contribution uploaded by you to your website immediately, permanently or temporarily.

Issue a warning against you.

Proceed against you legally for reimbursement of costs on an indemnity basis, including but not limited to compulsory administrative and legal costs.

Any other legal action against you.

Disclose any relevant information to various law enforcement authorities as and when required by law.

In case of disputes

The terms and conditions and the provisions of all products and services on Travelopick.com will be governed by Hong Kong law. In case any dispute relating to these terms and conditions arise, you and we agree that the Hong Kong courts will have exclusive jurisdiction.

Language

In the case of translations of this original english version of the terms and conditions to any other language, the original english version will take precedence if there are any inconsistencies between different versions. This english version is available on our website or it can also be sent to you if you send a written request.

General

If parts of these terms and conditions are found illegal by a court or any other relevant authority, the rest will still apply in full force and effect. If there is a delay in enforcing the terms and conditions, we may still continue to take certain actions against you at a later date.

Seats, Meals, Frequent Flyer and Other Special Requests

All requests pertaining to seats, meals, frequent flyer and any other special request is treated in the capacity of a request only. If under any circumstance, the booking stands cancelled our service fee of up to $10 as well as paid seat charged for placing such requests on behalf of the customer will not be refunded. Additionally, we do not uphold any responsibility in case the selected seat(s), meals, frequent flyer and other special requests stands unapproved by the airline. Therefore, it is our recommendation that customers directly get in touch with the airlines and gain clarity on whether the request was confirmed or not, ahead of the scheduled departure date.

Baggage Policy and Fees

In recent times, even the first checked-in bag is being charged by some airlines. And, in order to not pay high baggage fee, it is highly advised that customers travel light. To view baggage fee that stands applicable on various airlines, check out Baggage Fee page. Apart from that, customers traveling with excess baggage are required to pay an excess baggage fee as charged by the airline. The baggage fee can range from $15 up to $200 depending on the baggage policy of the airline that takes into considerations the size, weight and number of bags. However, if the customers cancel the booking, our service fee of up to $12 and Baggage fee for some airlines shall remain non-refundable. We put forward our best efforts to ensure that the information on baggage fee provided by us is latest; however, we highly advise that our customers directly contact the airlines for baggage policy

Rental Cars Terms and Conditions

The car rentals that are available on this website are subject to the relevant car rental company's rental contract. At the time of picking up the car at your desired destination, you would need to agree to the contract provided by them. If you would like to read the terms and conditions of such a contract, then you would need to contact the relevant travel service provider (car rental provider) directly. We, Travelopick, are not a party to such a contract.

We strive to display accurate information and prices of the car rentals we offer. The information and prices of car rentals are received by us from the car rental companies. In an instance where a car rental information or price displayed on the website is different from the actual information or price of the car rental, due to the incorrect price or information provided to us by the car rental company, then we hold the right to cancel any car rental booking request made therein. To that end, and notwithstanding anything to the contrary of the points mentioned herein, we reserve the right to cancel any such car rental booking request, regardless of the status of your booking request (confirmed or not), and if your credit card has been charged or not. In an instance where your credit card has already been charged and the car rental booking gets cancelled due to the above mentioned reason, you would get a refund for the amount that has already been charged.

When a car rental booking is made at the displayed price, please note that our company, Travelopick, won't be charging your credit card for the amount of the car rental. Instead, your credit card would be used to make the car rental reservation and you will be provided with an estimated amount that is payable to the car rental company at the time of picking up the vehicle for use. The amount that you would need to pay to the car rental company may differ from the amount estimated by us depending on certain factors such as the additional items you may choose to add to your car rental booking at the time of picking up the vehicle and a change in schedule (early pick up or late drop off of the car rental).

At the time of picking up the car rental, the person who is to drive the vehicle would need to present a valid driver's license and a valid credit card in the driver's name. Please be informed that specific cars' make and model are highly subject to availability and hence, are not guaranteed by us or the car rental company. Hence, the car you choose at the time of making the reservation can be a bit different than the car you are given at the time of pick up.

We, Travelopick, are not the vendor who collects and remits taxes to the relevant taxing authorities. The car rental suppliers bill all the applicable taxes to the company (Travelopick) and the company makes the payment directly to the car rental suppliers. The company cannot be considered as a co-vendor (of the car rentals) associated with the car rental suppliers through which we make the car rental bookings on our customers' behalf. The type of taxes applicable, and the amount that is chargeable as tax would differ depending on the location where the car rental is getting booked for.

Hotels Terms and Conditions

Check-in
At the time of checking-in to the hotel, the person in whose name the reservation has been made needs to present a valid ID and deposit an amount, by credit/debit card or cash. The amount to be deposited is usually determined by the hotel. The amount that needs to be deposited at the time of check-in would vary from hotel to hotel. At some hotels, debit cards may not be accepted. The deposit made by a hotel guest at the time of checking-in to a hotel is not related to any payment received by the Company (Travelopick).

Late Arrival and Failure to Check-in on First Night
In instances where a person gets delayed and is unable to check-in to the hotel on the scheduled first day of the reservation, then that person needs to contact the hotel directly and inform them about the change in travel plans. If a person does not check-in to the hotel as scheduled and does not inform the hotel about the change in his/her travel plans, then the hotel may cancel the remaining portion of the reservation and may also choose not to provide the person with a refund. What the hotel decides to do depends entirely on the particular hotel's terms and conditions.

Occupancy
Many hotels do not allow additional guests. Hence, accommodation for more than two adults cannot be guaranteed. If the hotel chosen by a person allows additional guests, then certain additional charges may be levied on the same. These charges differ from hotel to hotel and would be payable directly to the hotel, not to the Company (Travelopick).

Changes to the Hotel Reservation and Cancelations
Different hotels have different cancelation policies. Some hotel reservations are non-cancellable and no-alterable. Some hotel reservations can be cancelled but a cancelation fee might be charged for the same. Then there are those hotel reservations which can be cancelled, with a full refund. There are also those hotels where changes or cancelation of the prepaid hotel reservation is allowed, but such changes or cancelation might be permitted only if a new reservation is made with that same hotel. You, hereby, acknowledge that under no circumstances would the Company (Travelopick) be required to refund any amount.

Hotel Accommodations and Special Requests
We (Travelopick) do not make any guarantee when it comes to the type of hotel room, bed or other similar requests (smoking, non-smoking) made by you at the time of making a hotel reservation. It depends greatly on the availability of the hotel room and bed type, and at the sole discretion of the hotel. If you have any such specific requests, then you would need to contact the hotel and verify if such requests can be met by the hotel. You, hereby, acknowledge that the Company (Travelopick) has no control over such requests and is not able to assist you in this regard.

Disability
If you are differently abled and/or have any special needs (for example: if you need to travel with a service animal), then you would need to contact the hotel to verify that your specific needs can be met by the hotel.

Must be 21 Years of Age
Please be informed that the person in whose name the hotel reservation has been made must be at least 21 years old to be able to check in to the hotel.

Prices
We make every effort to maintain and publish accurate information and prices pertaining to the services we offer. When it comes to the prices of the hotels displayed on our website, we receive the information from the hotels. In an instance where a hotel is listed at an incorrect price or with inaccurate information due to a hotel's error, then we (Travelopick) reserve the right to refuse or cancel any hotel reservation requests placed under those prices or information. To that end, and notwithstanding anything to the contrary contained herein, we (Travelopick) reserve the right to refuse or cancel hotel reservation requests, regardless of the fact whether or not your hotel reservation request has been confirmed; or your credit/debit card has been charged. In case you’ve been charged for the reservation and your request is then cancelled because of this reason, you would be provided with a refund in the amount of the charge.

Hotel Star Ratings (General)
Please be informed that the Company's (Travelopick) hotel rating system is provided only for reference. The system we use for rating hotels may be different from other hotel rating systems that you may be familiar with. In no way do we warrant or guarantee that the system we use is similar to, equal to or otherwise, in any way, in line with any other hotel rating systems. We reserve the right to change any hotel rating, at any point of time, based on the system we use, with or without notice, to you or to the hotel.

Mandatory Fee
The payment made to the Company (Travelopick) while making a hotel reservation does not include resort fees. Some hotels may charge a resort fee that is to be paid directly to the hotel at the time of check-in. The payment made to the Company (Travelopick) while making a hotel reservation includes the base tariff for a particular hotel and taxes for the room and amenities chosen by you.